Terms and Conditions
Trading Address: Mucknell Abbey, Mucknell Farm Lane, Stoulton, Worcester WR7 4RB. Tel. 01905 345900 email email@example.com
Registered Address: Greyfriars Court, Paradise Square, Oxford OX1 1BE
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Terms of Business for online purchases; (shipping charges for incense and any other goods not bought via Sage Pay are quoted individually on a proforma basis)
SHIPPING CHARGES (for incense purchased online)
Prices shown include UK postage & packing.
NB Minimum order for overseas delivery is 5 boxes.
Europe: a tiered shipping charge will be applied as below.
Tiered p&p charge to other countries within EU
Orders of 5-9 boxes £25.00
10-14 boxes £37.00
15-20 boxes (maximum) £55.00
Outside Europe: a tiered shipping charge will be applied as below.
Tiered p&p charge to outside Europe
Orders of 5-9 boxes £47.00 (surface mail)
10-14 boxes £70.00 (surface mail)
15-20 boxes (maximum) £85.00 (surface mail)
DESPATCH: Orders will be despatched by post using Royal Mail or Parcel Force surface or airmail services as appropriate. We aim to despatch all orders within 7 working days of payment clearance. Please allow 14 days for UK delivery. Orders will not be despatched until payment has been cleared.
SECURITY: This site uses secure online payment via SagePay to ensure the security of your personal and card details. We will never disclose your details to any third party.
GUARANTEE: We undertake to replace or refund any items of faulty or sub-standard manufacture, or items damaged in transit. We retain the right to refuse refund or replacement and/or take legal action in the event of fraudulent claims under this guarantee. Claims should be made within 14 days of receipt of goods.
FRAUD: We retain the right to refuse any order which we know or suspect to be fraudulent. This right will be applied at the sole discretion of SSMV Ltd and/or on the advice of SagePay. If a card payment has been taken for such an order, the purchaser will be informed by email and a full refund will be applied to the payment card used.
NOTE: All orders are subject to import/export regulations in force at the time of purchase. If an order cannot be fulfilled because of unforeseen restrictions or prevailing conditions, the purchaser will be informed by email or letter and a full refund will be applied to their payment card.
Click here to download our cancellation form.